Aircraft Engine & Accessory Company, Inc.

AEA - Survey

Thank you for participating in this survey. Whether you are a long-time AEA customer or have never called upon us before, we appreciate the time you take to answer these questions. AEA is dedicated to creating a positive customer experience. Your responses will help us to better serve all of our customers.

If you have done business with AEA before, please answer only the first 12 questions. If you have never called upon AEA, please answer only questions 13 through 18.

For those who have done business with AEA:

1. How many times have you called upon AEA for the purchase or reconditioning of an aircraft part?

10 or more times

5-9 times

2-4 times

once

2. When was the last time you called upon AEA for the purchase or reconditioning of an aircraft part?

within the last month

1-3 months ago

4-6 months ago

7-12 months ago

12 months +

3. Please rate AEA's customer service.

Excellent

Good

Average

Fair

Poor

4. Please rate AEA's technical knowledge.

Excellent

Good

Average

Fair

Poor

5. Please rate the quality of AEA's craftsmanship.

Excellent

Good

Average

Fair

Poor

6. How satisfied are you with AEA's customer service?

Very satisfied

Somewhat Satisfied

Neutral / Not sure

Somewhat Dissatisfied

Very dissatisfied

7. How satisfied are you with AEA's end product?

Very satisfied

Somewhat Satisfied

Neutral / Not sure

Somewhat Dissatisfied

Very dissatisfied

8. How likely are you to recommend AEA to a friend (or colleague)?

Highly Likely

Somewhat Likely

Neutral / Not sure

Somewhat Unlikely

Highly Unlikely

9. How likely are you to use AEA's service again?

Highly Likely

Somewhat Likely

Neutral / Not sure

Somewhat Unlikely

Highly Unlikely

Please answer the following questions by writing your answers in the space provided.

10. What did you like best about AEA's customer service (support, technical knowledge, prompt response, etc.)?

11. What did you like least about AEA's customer service (support, technical knowledge, prompt response, etc.)?

12. How could AEA improve their customer service (support, technical knowledge, prompt response, etc.)?

Please tell us about yourself (optional):

Company:
Name:
Address:
Address 2:
City:
State:
Province:
Country:
ZIP/Postal Code:
Phone:
Owner or A&P?
Email:
Plane Make & Model:
Is there some way we can be of service to you at this time? Click here to send a message which will be separate from this survey: service@aea-precision.com

If you have never used AEA’s services please provide your feedback here.


13. Please rate your impression of AEA's customer service.

Excellent	Good	Average	Fair	Poor	No impression

14. Please rate your impression of AEA's technical knowledge.

Excellent	Good	Average	Fair	Poor	No impression

15. Please rate your impression of the quality of AEA's craftsmanship.

Excellent	Good	Average	Fair	Poor	No impression

16. For your next parts reconditioning or replacement parts needs, please rate the likelihood that you would use someone other than the last aircraft machine shop you used.

Highly Likely	Somewhat Likely	Neutral / Not sure	Somewhat Unlikely	Highly Unlikely

17.If your answer to Question 16 is 'Somewhat Likely' or 'Highly Likely', what is it about your experience with the last aircraft machine shop that you would like to change?



18. Please rate the likelihood that you would call upon AEA for their services the next time you need machine work done.

Highly Likely	Somewhat Likely	Neutral / Not sure	Somewhat Unlikely	Highly Unlikely

Please tell us about yourself (optional):

Company:
Name:
Address:
Address 2:
City:
State:
Province:
Country:
ZIP/Postal Code:
Phone:
Owner or A&P?
Email:
Plane Make & Model:
Is there some way we can be of service to you at this time? Click here to send a message which will be separate from this survey: service@aea-precision.com

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